Shipping Policy

 

 

These premium incenses are made to order, so please allow for up to 1-2 weeks to ship to you.  Transit time will be approximately 1 week.  Transit time is an estimate only, and may vary depending on the carrier’s volume during peak seasons.  Thank you for your patience. 

 

Magixstyx is not responsible for lost or stolen packages.  Please reach out to the courier for missing packages, stolen packages, deliveries to be held up for pickup, etc. 

 

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided.  We will not be liable for incorrectly entering shipping information, or for packages left, stolen, or missing.  Please consider shipping to an addres where someone is always present to receive the delivery. 

 

If while tracking your package stops moving at any point, don’t fret.  It is likely it is a distribution center scan.  Occasionally there may be weather delays or events, and your tracking page will be updated with the latest shipping status. 

 

Magixstyx is not responsible for duties, taxes or tariffs, nor do we reimburse any charges associated with those fee types.  Magixstyx is not responsible for packages that are refused, or packages that cannot clear customs due to country restrictions, or any additional package delays.